UTL Models Warranty

UTL Models uses the best materials grade available. However, in the unlikely event that you do have a problem, we are happy to provide an equitable solution to any issue arising with the material or workmanship of our products.

UTL Models warrants to the original purchaser that our products are free from defect in materials and workmanship for the lifetime of the product. If, after inspection, we find that the product is defective in materials or workmanship, we will repair or replace it without charge. This warranty does not cover accidental damage, misuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss. If the product is found to be defective, UTL Models’s only obligation is the repair or replacement of the product. UTL Models has no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused by or alleged to be caused directly or indirectly by the product.

All returns must be sent to UTL Models at the purchaser's expense. If there is a warranty defined problem, we will repair or replace the product with the same or similar product of the same or greater value, at our sole discretion, as the original. Except for the express warranty stated above, UTL Models makes no other warranties with respect to the product, express or implied.

Return Policy

Only products purchased through this web site and within 30 days of the shipping date can be returned directly to UTL Models. If you purchased our products through one of our retail or online partners you will need to return the product to your original place of purchase.

All returns require a Return Authorization Code (RAC).

Please e-mail us at: info@utlmodels.com. An RAC, along with our return shipping address and other appropriate instructions will be e-mailed to you within 48 hours.

All returns must be shipped via ground shipment only, and all shipping costs are the responsibility of the original purchaser. A refund will be processed through your original purchasing credit card. The refund will include any appropriate sales tax. Original shipping and handling fees will not be refunded, unless they were incurred as a result of shipping the wrong product or using the wrong shipping method.

Privacy Policy Statement

Please read more about our privacy policy statement here.