Privacy policy

 
We takes our customers privacy very seriously. Our Privacy Policy describes the type of information we collect from you on www.utlmodels.com and what we do with that information.

  What personal information does UTL Models collect?
 
If you purchase a product or register for our newsletter or upcoming product release information you will be required to provide your name, e-mail address, your billing and shipping address, and phone number. As with most web sites you visit, we collect general statistical and demographic information, including times of access, browser types, Internet addresses of referring pages, and pages visited most often. When you visit utlmodels.com we also recognize your domain name (e.g. aol.com, msn.com or yahoo.com), but not your e- mail address.

  How does UTL Models use the information it collects?
 
We uses the information it collects to improve its products, service level and web site content. We also use this information for our own marketing purposes; we send occasional newsletter with information about new products or promotions. If you do not want to receive e-mails from UTL Models, you may choose not to register or otherwise provide personal information. You may also remove your name from our mailing list by notifying us at data@UTL Models.com

  UTL Models will never sell or disclose your personal information to any third party.
 

UTL Models will not reveal to any third party your personal information, except in connection with processing your online order and except to the extent necessary to comply with applicable laws or in legal proceedings where such information is relevant.

How to update personal information:

You can update your information by contacting us at info@utlmodels.com ; If you have any questions about this Privacy Policy, you may contact us at info@utlmodels.com

  Security
 

We deploy state-of-art Information Technology tools to protect the security of the information you submit to UTL Models. We at UTL Models value the importance of privacy and credential of your personal information.

To insure your security, all credit card transactions and order fulfillment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.

UTL Models reserves the right to update these policies at any time by posting a notice on this site.

  Return Policy
 

Only products purchased through this web site and within 30 days of the shipping date can be returned directly to UTL Models. If you purchased our products through one of our retail or online partners you will need to return the product to your original place of purchase.

All returns require a Return Authorization Code (RAC).

Please e-mail us at: info@utlmodels.com. An RAC, along with our return shipping address and other appropriate instructions will be e-mailed to you within 48 hours.

All returns must be shipped via ground shipment only, and all shipping costs are the responsibility of the original purchaser. A refund will be processed through your original purchasing credit card. The refund will include any appropriate sales tax. Original shipping and handling fees will not be refunded, unless they were incurred as a result of shipping the wrong product or using the wrong shipping method.

  UTL Models Warranty
 

UTL Models uses the best materials grade available. However, in the unlikely event that you do have a problem, we are happy to provide an equitable solution to any issue arising with the material or workmanship of our products.

UTL Models warrants to the original purchaser that our products are free from defect in materials and workmanship for the lifetime of the product. If, after inspection, we find that the product is defective in materials or workmanship, we will repair or replace it without charge. This warranty does not cover accidental damage, misuse, improper care or alteration, or the natural breakdown of materials that may occur after extended use of the product. It also excludes claims for incidental or consequential loss. If the product is found to be defective, UTL Models? only obligation is the repair or replacement of the product. UTL Models has no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused by or alleged to be caused directly or indirectly by the product.

All returns must be sent to UTL Models at the purchaser's expense. If there is a warranty defined problem, we will repair or replace the product with the same or similar product of the same or greater value, at our sole discretion, as the original. Except for the express warranty stated above, UTL Models makes no other warranties with respect to the product, express or implied.

   
  Payments
 
UTL Models recommends payments by credit card for reasons of speed, convenience and safety. We are currently using a secure online billing service that handles our credit card transaction which is Paypal. It is a widely use and certified online payment gateway solutions in the USA. They are using Secure Sockets Layer protocol (SSL) with encryption, meaning that your credit card details will be encrypted and protected.

For security purposes, we will only ship to the credit card billing address, if the credit card billing address is different from the shipping address, we will not processing the order. This is to reduce the risk that the buyer is using a stolen credit card. However, if you do not own a credit card, we also provide other payment methods such as Bank Wire Money Transfer and so on. For details of alternative payment methods, please refer to our Payment Methods page.

Please be noted that for the transactions with large amount (eg. More than US$500), UTL Models will not accept credit card payment as there will be a high possibilities of credit card "chargeback". As such, we will arrange other payment methods. Please do no hesitate to contact us if your order amount are greater.

   
  Shipping
 
For secutiry reason, we ship our orders using UPS Worldwide Express. It provides tracking number which you can use to trace your packet during shipment. The shipping rate is calculated by weight. Shipping costs will be calculated to you in an e-mail before your payment is made, hence, you do not have to worry about any hidden charges.

By using UPS Worldwide Express, you can receive you items from 5 - 7 working days. Keep in mind that this is the amount of time it takes after we have received your payment, not after the time you place your order. For credit card payment customers. Once you have entered your credit card details on our secure payment page, it will takes 3 days for your credit card verifications.

After your card has been veryfied, we will ship your order. Please keep in mind that 5 - 7 working days are the usual amount of time it takes and packages can be delayed for any number of reasons or depends on your countries (Eg, South America countries will take longer). As such, please do allow some buffer time for your package to reach you. If you have waited that long (at least double the maximum amount of time shown above), and you still have no packge, please contact us immediately and we will check it out for you. Our records show that our customers do not experience any missing packages since DHL provide tracking number with tracing capabilities.