Help

 
Please find the best answers for your queries:

  How to make order from your online store?
 
It is very easy. First, browse through our web site, look for the items you wish to buy, and then add into the shopping cart. You can add as many items as you want. Eventually, you may checkout and fill in your personal details on the order form.

After that, you will be directed to the Paypal payment page, it is a secured payment page where you will proceed to make online payment to us.

We accept major credit cards such as Visa, MasterCard, American Express & Discover.

  Do you accept international orders?
 
Yes. International orders are welcome.

  I want to place an order, but would like to know how much shipping is going to cost first.
 
Shipping charges may vary depending on the country, kindly please select your country from the shipping country drop down list at the product details page.

  Are these high quality products or will they break after I take it out of the package?
 

These are all high quality products. These are nothing like the cheap quality products you would find on the streets that break after a day or two. Our products will last you for many years to come.


  Is there a limit to how many products I can order?
 
No, there is no limit as to how many products you may order at once. We welcome combined shipment to save your shipping charges.

  Will you send me an order confirmation ?
 
Yes, we'll send you an order confirmation letter via e-mail after your payment has been made. The e-mail also lists each product you ordered and the total amount. If you have questions about your order confirmation, or if you don't receive an order confirmation within 24 hours, contact info@utlmodels.com

  What forms of payment do you accept?
 
We are currently using PAYPAL, a secure online billing service that handles our credit card transaction. Click here to read PAYPAL's privacy statement.

  How secure to make payment using my credit cards online ?
 
The security of your personal information is the core of our business and our top priority. Payment make via Paypal is very secure as they are using Secure Sockets Layer protocol (SSL) with encryption. Meaning that your credit card details will be encrypted and protected. To pay online using credit card, we will send you a payment request email, you can click on the link included in the email to go to a secure payment page.

  Do you ship out the products on the same day that I order it?
 
Usually, our shipping department will take half a day to prepare and ship your item. This is to allow our staff to verify the information for the order and to make sure there are no mistakes or errors anywhere.

Once your order has been verified and confirmed by our verification team, your order will be sent to our packaging and shipping department for shipment. All International orders will be delivered within 5 - 7 business days.

 
The security of your personal information is the core of our business and our top priority. Payment make via Paypal is very secure as they are using Secure Sockets Layer protocol (SSL) with encryption. Meaning that your credit card details will be encrypted and protected. To pay online using credit card, we will send you a payment request email, you can click on the link included in the email to go to a secure payment page.

  What shipping service are you using ?
 
At this moment, we are using UPS Worldwide Express. One of the most reliable and fastest shipping courier in the world.

Our staff of highly-trained and experienced shipping professionals know the postal service's regulations backwards and forwards and will do their best to lower the cost as much as possible, while protecting your valuable merchandise.

 
The security of your personal information is the core of our business and our top priority. Payment make via Paypal is very secure as they are using Secure Sockets Layer protocol (SSL) with encryption. Meaning that your credit card details will be encrypted and protected. To pay online using credit card, we will send you a payment request email, you can click on the link included in the email to go to a secure payment page.

  Do you deliver to P.O. Boxes?
 
Unfortunately, we do not deliver to P.O. Boxes, as signatures for our packages are required. This is to ensure the safe arrival of each package to the correct person.

 
The security of your personal information is the core of our business and our top priority. Payment make via Paypal is very secure as they are using Secure Sockets Layer protocol (SSL) with encryption. Meaning that your credit card details will be encrypted and protected. To pay online using credit card, we will send you a payment request email, you can click on the link included in the email to go to a secure payment page.

  How long will it take for my order to reach me?
 
All orders will be delivered within 5 - 7 business days.